Last updated: November 2025.

Garra Exports is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard your personal information when you visit our website or contact us for commercial inquiries.

By using this website, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following types of information:

1.1 Information you provide voluntarily

When you fill out our contact or inquiry forms, we may collect:

  • Full name.
  • Company name.
  • Business email.
  • Phone number.
  • Country or destination market.
  • Product interests (charcoal, chia seeds, soy, sesame, etc.)
  • Estimated volume requirements.
  • Any additional information you choose to include in your message.

1.2 Data Collection

When you visit our website, some data may be collected automatically through cookies or analytics tools:

  • IP address.
  • Browser type.
  • Device type.
  • Pages visited.
  • Time and duration of visits.
  • Referring websites.

This information helps us understand how visitors use our site and improve user experience.

  1. How We Use Your Information

We may use your information for the following purposes:

  • To respond to inquiries or provide quotations.
  • To prepare product specifications or export documentation.
  • To communicate regarding shipments, logistics or commercial operations.
  • To improve our website and services.
  • To maintain internal records.
  • To comply with legal or regulatory obligations.

We do not use your information for unrelated marketing or sell it to third parties.

  1. Legal Basis for Processing

If you are located in the European Union or the UK, we process your data under one or more of the following legal bases:

  • Consent: When you submit forms or allow cookies.
  • Contractual necessity: To prepare or execute commercial agreements.
  • Legitimate interest: For business communication and customer support.
  • Legal obligation: When required to comply with law or regulations.
  1. Sharing of Information

We may share your information only with:

  • Logistics partners, if required for a confirmed shipment.
  • Labs or inspection companies, when preparing quality reports.
  • Financial institutions, for payment verification.
  • Legal authorities, if required by law.

We never sell, trade or rent personal information to third parties.

  1. Data Storage & Security

We take reasonable technical and organizational measures to protect your data from:

  • Unauthorized access.
  • Loss or theft.
  • Alteration.
  • Misuse.

Only authorized personnel involved in export operations have access to your information.

  1. Data Retention

We retain personal information only as long as necessary for:

  • Responding to inquiries.
  • Completing export operations.
  • Meeting legal or accounting obligations.

Information related to commercial operations may be stored longer for compliance purposes.

  1. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data.
  • Withdraw consent to processing.
  • Object to certain uses of your data.
  • Request a copy of your personal data.

To exercise your rights, contact us at info@garraexports.com